1. Home
  2. FAQ
Frequently Asked Questions

1xb FAQ — find answers to all your questions right here

From registration to withdrawal, this page covers the most frequently asked questions about using 1xb — all in one place.

All Questions Registration Payment Bonus Gaming Security Support
50+
FAQ
7
Category
24/7
Support

If you can't find the answer you're looking for, reach out to us via live chat for support.

Answers in English Last updated 2026

On 1xb Most Asked related matters

The most common questions are organized into the categories below.

Registration & Account

How to register, what information is required, and age requirements – all your questions answered.

Deposits & Withdrawals

Questions about bKash, Nagad payments, processing times, minimum amounts, and KYC.

Bonuses & Promotions

Questions and answers about the welcome bonus, cashback, rollover requirements, and referral bonus.

Games & Gaming

Available games, how to play, minimum bets, demo mode, and Live Casino questions.

VIP & Loyalty

Everything you need to know about VIP tiers, earning points, VIP benefits, and tier progression.

Security & Support

Account security, password recovery, and how to contact support.

Registration & Account FAQs

Everything you need to know before joining 1xb for the first time

To register, you will need your full name, an active Bangladeshi mobile number, a strong password, and your correct date of birth. Please note that you must be at least 18 years old to sign up. KYC verification using your national ID or passport is required before your first withdrawal, but is not needed at the time of registration.

No. Under 1xb policy, each person is allowed only one account. If multiple accounts are detected under the same individual, all accounts will be closed and any bonuses earned may be forfeited. A single account gives you access to all features, so there is no need for more than one.

Yes. Your account is activated instantly once OTP verification is complete — no additional approval or waiting time required. As soon as it is active, you can make a deposit and start playing.

Your password and mobile number can be updated from Settings. To change your name or date of birth, please contact support — KYC documents may be required. For security reasons, certain changes require additional verification.

KYC verification must be completed before your first withdrawal. Go to the "Verification" section of your account and upload a photo of your national ID, passport, or birth certificate. Verification is usually completed within 24 hours, and once done, you will not need to repeat it.

Deposit & Withdrawal Questions

Everything you need to know about deposits and withdrawals

1xb supports the most popular payment methods in Bangladesh:
  • bKash – Most Popular, Instant
  • Nagad – Fast & Easy
  • Rocket – Dutch-Bangla Mobile Banking
  • Bank Transfer – For Large Amounts

The minimum deposit is just BDT 200. You can start playing games with this amount. However, depositing a little more will earn you a higher welcome bonus.

bKash and Nagad withdrawals are typically processed within 3–15 minutes. Bank transfers may take 1–2 business days. Your first withdrawal may take slightly longer due to KYC verification; all subsequent withdrawals are processed faster.

1xb does not charge any fees for deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer fees in accordance with their terms of service.

First, confirm that your KYC verification is complete and that the bonus rollover requirements have been met. If everything checks out, contact support via 24/7 live chat or email. Providing your withdrawal reference number will help resolve the issue faster.

Bonuses & Promotions FAQs

Learn about all bonuses and their terms

Your first deposit after registration earns you a 100% bonus, up to BDT 10,000. For example, depositing BDT 1,000 gives you a BDT 1,000 bonus, bringing your total balance to BDT 2,000. To withdraw from your bonus balance, you must meet the applicable rollover requirements.

Rollover refers to the number of times you must wager your bonus amount before it can be withdrawn. For example, a 10x rollover means that if you receive a BDT 1,000 bonus, you must place a total of BDT 10,000 in bets before the bonus can be cashed out. Withdrawals from bonus funds are not permitted until the rollover is completed. For full terms on the Promotions page available.

Share your referral link or code with a friend. When they register using your code and make their first deposit, you will receive a BDT 500 referral bonus. Your friend will also receive extra benefits. You earn a separate bonus for each friend you refer.

Yes. When making a deposit, you can choose to opt out of the bonus. Declining the bonus means your entire deposit is treated as real money from the start, and you can withdraw it at any time without any rollover requirements.

Games & Gaming Questions

Questions and answers about gameplay and the gaming experience

1xb offers 500+ games, including slots, fish shooting games, classic casino titles (blackjack, roulette, baccarat), live dealer games, and much more. New games are added regularly. In the game lobby You can view all games.

Fish Game is very simple. on the Fish Game page Go to the game lobby and choose your preferred game. Set your bet amount and start shooting fish – each fish carries a different value. Taking down bigger fish earns you more points. If you are already logged in, you can play directly for real money.

Yes. in Live Casino Real human dealers broadcast live from a professional studio. Blackjack, Roulette, Baccarat, and Dragon Tiger — all games feature live dealers. The high-quality video stream makes it feel just like a real casino.

If a spin or round has already started, the result is saved on the server. Once you reconnect, the outcome will be credited to your account. If the connection drops before a round begins, the bet is cancelled and your funds are returned.

VIP & Loyalty Program

Information on VIP benefits and the points system

There is no separate sign-up process for the VIP Program. From the moment you register, you earn points on every bet and automatically progress through VIP tiers. On the VIP page View the full list of tiers and benefits.

Points for active members remain valid for up to 12 months. If you do not play any games for 3 consecutive months, your points may expire. Keep your points active by playing regularly.

Top VIP tier benefits include: a dedicated account manager, priority withdrawal processing, a special birthday bonus, invitations to exclusive events, higher cashback rates, and custom bonus offers.

Security & Support FAQs

Account security and how to get support

Contact support immediately via live chat. We will lock your account right away. Afterward, you can recover your account with a new password and phone number following KYC verification. Never share your OTP or password with anyone.

Support is available through three channels: (1) Live chat button at the bottom right of the website – fastest option; (2) Email at [email protected] – for complex issues; (3) In-app support on the mobile app. All channels are available in English.

You can activate a cooling-off period or self-exclusion from the "Responsible Gaming" section in Settings. Contacting support directly will also get you immediate assistance. For more details On the Responsible Gaming page available.

Yes, the 1xb app is completely safe and protected with SSL encryption. Only from the official Official Download Page Download the app from the official page. Avoid downloading from third-party sites.
Quick Contact
Live Chat
Fastest option — typically a response within 2 minutes
Email Support
[email protected]
App Support
Get Help via In-App Chat

For quick assistance: When reaching out, have your account number and a description of the issue ready in advance — this allows support to assist you more quickly.

About 1xb Learn More

1xb is one of Bangladesh's most trusted online gaming platforms. Thousands of Bangladeshi players enjoy games, claim bonuses, and withdraw winnings safely on 1xb every day. New members often have plenty of questions when starting out – this FAQ page is here to answer them all.

Many people wonder whether registration is really free — yes, signing up with 1xb is completely free and takes just 3 minutes. All you need is your name, mobile number, and a password.

Payment is one of the most frequently asked topics. bKash and Nagad are the most popular mobile banking options in Bangladesh, and 1xb supports both. Deposits are instant, and withdrawals are typically processed within 15 minutes. KYC verification is required for your first withdrawal, but once verified, subsequent withdrawals are even faster.

Bonuses can be a source of confusion. The welcome bonus goes up to 100%, but it is not instant cash — it becomes withdrawable once you meet the rollover requirements. Rollover means you need to place a certain multiple of the bonus amount in bets. Understanding this upfront means no surprises later.

1xb's security system is bank-grade, combining SSL encryption, OTP verification, and automated suspicious activity detection to keep your account and funds safe. Should any issue arise, our 24/7 support team is always on hand to help.

This FAQ page is updated regularly. If you have a question that isn't covered, let our support team know and we'll add it here.

Got your answers? Start with 1xb now

Register for free, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh. We are always here for any questions you may have.

Register Now Log In App Download

24/7 Support Available

বাংলা